Call Us Now: 01273 930468

Terms and Conditions

 

Access
Descriptions
Prices
Basis of Sale
Non-acceptance of an Order
Cancellation of an Order
Payment
Delivery Of Order
Delivery Costs
Returns Policy
Note
Third Party Links
Our rights
Copyright
General

 


Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Descriptions
Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct. Measurements given are approximate. While every effort is made to ensure the accuracy of colour reproduction, colours may vary.

If an item is unavailable, we reserve the right to substitute the item for a similar product at no extra cost to you. However if you are unhappy with the substituted item, you can return the product at no extra cost to you. (Please see the 'Returns Policy' section).

Prices
In the event that a product is listed at an incorrect price due to human or technical error, Active Mail Order shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. Active Mail Order shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and monies have been set aside on your credit card. Please note that prices can increase as well as decrease.
Please note that only one promotional code or other discount can be used per order.

Basis of Sale
When you click on "Buy Now" at the checkout on the website, or telephone on the mail order line, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions. If your order is acknowledged online, you will be notified of this soon after you submit your order. Please note that as the acknowledgement is sent to you automatically, an error may have been made of which we are not aware despite our best efforts (please see under 'Non-acceptance of an order' heading). Because of this, we retain the right to cancel the order.

Non-acceptance of an Order
Orders may be rejected as a result of one of the following:

The product you ordered being unavailable from stock.
Our inability to obtain authorisation for your payment.
The identification of a pricing or product description error.
A system error - such as automatic confirmation making an error.
You request delivery outside of UK mainland and do not accept the extra delivery charges.

Cancellation of an Order
If, for whatever reason, you wish to cancel your order please let us know as soon as possible. Once and order has been despatched we are unable to cancel. Please do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.

Payment
All prices are exempt of VAT. The total cost of your order is the price of the Products ordered plus delivery charges and any other charges as set out in the 'Delivery' section. Some items may incur extra charges because of the item being particularly heavy or being subject to an installation charge. Wherever possible we have made every effort to highlight these items. However, before your order is confirmed and accepted, we may contact you to inform you of any further charges.

Payment can be made by any of the methods specified in the 'Payment' section and payment will be debited and cleared from your account.

You confirm that the credit, debit or store card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. Please note that we do not accept American Express Cards.

Delivery Of Order
Although we endeavour to despatch most stock item orders within 24-96hrs please allow up to 28 days for deliveries. Certain non stock items, and those items made to your specifications, may take longer. Unless we have stated otherwise in writing delivery dates are not guaranteed, although we shall make every reasonable effort to deliver the goods by any quoted delivery date.

Once and order has been despatched we are unable to cancel. Please do not refuse to accept delivery of an order as a way of cancellation. If delivery of an order is refused the goods will be returned to us by our carriers. We will be charged for this return and we will deduct these charges, plus handling charges, from any refund amount.

Most items will require a signature on delivery. When signing for a delivery it is imperative that all items are first checked to be undamaged. Once a delivery has been signed for as being in good condition we are unable to seek recompense and are therefore unable to offer any form of refund for any damage in transit. We are unable to accept any liability for loss or damage to any item where we, or our couriers, have been instructed to leave it without obtaining a signature.

Delivery Costs
Prices apply to UK delivery only. For orders that are deemed as heavy goods, or that are made to your specifications (see in the full description), please call 01273 930468 as extra costs may apply. Orders placed online, regardless of this request to call, will not be accepted.

Returns Policy
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a statutory right to cancel your order and receive a full refund if, for any reason, you are not entirely satisfied with your purchase or the goods are faulty or damaged. You must notify us within 7 (seven) working days of receiving the Products. Items must be returned in their original condition and packaging. If the returned items are not in a resaleable "as new" condition a refund may not be possible. If items are missing from your order, please notify us as soon as possible.

Note:
Goods must be returned to our head office within 14 days of notifying our sales advisors. Returns are sent at your own expense. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund the costs of postage where the item returned is faulty.

Returns Checklist (please ensure you follow all the points below to minimise any delay in dealing with your exchange or return).

Please wrap the item securely for transit using the original packaging. Please do not mark or deface the manufacturers packaging.
Please post goods back to us ensuring that they packed and labelled carefully. Please note that we cannot be held responsible for items lost or damaged in the post. We also recommend that you obtain a certificate of posting or used a recorded delivery service whenever possible.

Once we have received and verified the returned item we will initiate the refund, replacement or exchange. This does not affect your statutory rights.



Third party Links
Please note that once you have left the Active Mail Order website, even via a link on our site, we cannot be held liable for any other websites policies.

Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this Website (or any part thereof, including products) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website or mail order. We may also update the Conditions from time to time, and your continued use of the website shall be deemed to be your acceptance of such changes. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Copyright
All articles, reports, trademarks, graphics, text, content, sound and other elements making up the website and mail order catalogues are protected by copyrights, trademarks and/or other proprietary rights.
You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these terms and conditions and to download no more than one copy of the Website for your personal, non-commercial use.

General
No order is binding to you or Active Mail Order until we have accepted it.

All prices are subject to change. However, we will notify you before a contract is accepted and payment actually taken from your account.


Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon making a purchase.

Sales on this web site are governed by English law and you agree to submit any dispute to the exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us.

Please send any comments or complaints to our Head Office Address:

Active Mail Order Ltd
Sainfoin
Marshfoot Lane
Hailsham
East Sussex
BN27 2RB

Or telephone 01273 930468





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